How can we help you?
Do you have a general question or wish to learn more about a particular topic?
- Check out our FAQ page
- See our library of webcasts, publications, webinars and group meeting offerings on our Member Education page
Do you have a question about your account, service history, retirement benefit estimate or other personal information?
- Log in to your personal, secure ASRS homepage
Contacting the ASRS by Email
Have a question about your account that we can answer by safe, secure email? We will get back to you quickly, usually within 24 hours.
(ASRS members - Active, Inactive or Retired - can send and receive email correspondence in a secure setting via their ASRS personal homepage. Members must be logged in to their secure homepage to use this important function.)
Contacting the ASRS by Phone
The ASRS maintains a small call center at its Phoenix location. Please note that call volumes can vary considerably and sometimes result in longer wait times, particularly around midday (11 a.m.-1 p.m.), the first of each month and during busy seasons of health insurance enrollment in the fall, school breaks in the spring and tax season. Please be patient when calling.
To reach the ASRS from metropolitan Phoenix, dial (602) 240-2000; from metropolitan Tucson, dial (520) 239-3100; and toll-free outside the Phoenix and Tucson areas, dial (800) 621-3778.
To report fraud, please leave a message on the ASRS Fraud Hotline: (602) 240-5360.
Visiting the ASRS
The ASRS recognizes some members require specialized in-person counseling.
Appointments are required for all in-person counseling sessions at our Phoenix and Tucson offices. This will allow the ASRS to prepare in advance for your visit and decrease your wait time.
If you would like to visit our office to meet with a Senior Benefit Advisor, please call ahead to schedule an appointment.
The ASRS has offices in Phoenix and Tucson. Business hours at both locations are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.
|Address||3300 North Central Avenue
Phoenix, AZ 85012-0250
|Map||Map to Phoenix Office|
|Parking||Parking Garage Layout|
|Address||7660 E. Broadway, Suite 108
Tucson, AZ 85710-3775
|Map||Map to Tucson Office|
P.O. Box 33910
Phoenix, AZ 85067-3910